Return and Refund policy
Return & Refund Policy
The JadeBags Return & Refund Policy
At The JadeBags, each purse and accessory is created or selected with care. We want you to feel confident when shopping with us, so please review our return policy before completing your purchase.
Returns
We accept return requests within 14 days of delivery.
To be eligible for a return, your item must be unused, unworn, and in the same condition in which you received it, including any original packaging.
To request a return, please email thejadebags@gmail.com with your name, order number, item you wish to return, and reason for the return.
Please do not send an item back without contacting us first.
Handmade & One-of-a-Kind Items
Many The JadeBags purses and accessories are handcrafted, and some designs are available in quantities of only one.
Because handmade items may have slight variations, small differences in color, placement, texture, or detailing are part of the unique character of a handcrafted piece and are not considered defects.
Items That Cannot Be Returned
Custom or personalized items, final-sale items, gift cards, and items that have been used, worn, altered, or damaged after delivery are not eligible for return.
Any additional non-returnable conditions will be clearly stated on the applicable product page.
Return Shipping
Unless an item arrived damaged or an incorrect item was sent, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
We strongly recommend using a trackable shipping method when returning an item. The JadeBags cannot issue a refund for a return package that we do not receive.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, contact us promptly at thejadebags@gmail.com. Include your order number and clear photographs of the item and packaging so we can review the issue.
Refunds
Once an eligible return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund after it has been issued.
Exchanges
Because many of our handmade pieces are one-of-a-kind or available in limited quantities, we cannot guarantee that the same item will be available for an exchange.
If you would like a different item, please contact us at thejadebags@gmail.com so we can discuss available options.
Questions?
For questions regarding returns or refunds, contact:
The JadeBags
Handcrafted with Passion. Designed with Personality. Made to Sparkle.